Privacy Policy

Casa Bonavita respects your privacy and is committed to protecting your personal data. We do not collect personal information from visitors to our website unless it is voluntarily provided.

This Privacy Policy explains how Casa Bonavita collects, uses, stores, and shares personal information that:

i) you provide directly to us; or
ii) we obtain through your use of our website or during your interaction with our property and services.

By using our website or providing your information to us, you acknowledge the practices described in this policy.

1. Personal Information

1.1 Definition

Personal information refers to any information that can identify you as an individual.

1.2 Examples

This may include details such as your name, address, email address, telephone number, or date of birth.

1.3 Types of Personal Information We May Collect

Personal details

These may include:

• contact information such as email address and telephone number
• passport or identity documentation where required by law
• visa information where relevant
• nationality and gender
• accessibility or disability related information where voluntarily provided
• driving licence information where relevant
• photographs or images

Reservation information

Information connected to your stay may include:

• booking details and travel history
• information regarding your stay or visit to Casa Bonavita
• group reservation details
• membership or account information where applicable
• preferences or requests relating to your accommodation

Payment details

We may collect payment card details and billing information necessary to process transactions.

2. Collection of Information

Casa Bonavita may obtain personal information in several ways.

2.1 Information you provide directly

We collect information when you voluntarily provide it to us. This may occur when you:

• make a reservation with us
• contact us by email or other communication methods
• complete forms on our website
• enquire about accommodation or experiences
• request information regarding events or services
• provide identification and personal details during check in

2.2 Information collected automatically

Certain technical information may be collected automatically when you visit our website.

This may include:

• pages visited on the website
• search activity and downloads
• the website that referred you to us
• device information such as model and operating system
• browser type and version
• IP address
• date and time of access
• general usage information relating to the website

2.3 Security monitoring

For the protection of guests, staff, and visitors, Casa Bonavita may operate CCTV cameras in public areas of the property.

3. Use of Personal Information

Personal information may be processed for legitimate operational, legal, and service related purposes.

These may include:

• managing reservations and guest registrations
• providing hospitality services during your stay
• responding to enquiries and guest requests
• managing relationships with guests or organisations making bookings
• organising events or group bookings at the property
• administering promotional offers where applicable
• improving and developing our website and services
• tailoring the website experience to users
• meeting legal and regulatory requirements
• resolving disputes or responding to legal matters
• ensuring the safety and security of our guests, staff, and premises

Casa Bonavita may also work with third party service providers who assist with certain functions such as reservations, booking platforms, payment processing, and operational services. Where necessary, limited personal information may be shared with these partners to allow them to provide these services.

4. Cookies

Our website uses cookies.

Cookies are small files that are placed on your device when you visit a website. They allow the website to recognise your browser and remember certain information.

Cookies may store information such as:

• user preferences
• browsing behaviour
• general website usage information
• unique identifiers associated with your visit

These cookies help improve functionality and allow us to provide a more personalised browsing experience.

Most internet browsers allow you to manage cookie settings, including choosing whether to accept or reject cookies.

5. Sharing of Information

In certain situations, Casa Bonavita may share personal information with third parties when necessary to operate the business or where legally required.

This may include sharing information with:

• service providers and contractors supporting our hotel operations
• consultants or professional advisers assisting the business
• potential buyers or investors if the business or part of it is sold or reorganised
• government authorities or regulatory bodies where disclosure is legally required

In some cases personal information may be transferred outside the European Economic Area.

When this occurs, we ensure that appropriate safeguards are implemented to protect the information in accordance with applicable data protection laws.

6. External Websites

Our website may contain links to external websites operated by third parties.

Once you leave our website and access another website, that site’s privacy policy will apply. Casa Bonavita does not control these websites and cannot be responsible for their privacy practices.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or disclosure.

However, communications transmitted over the internet cannot be guaranteed to be completely secure. If you send information to us via email or other internet communication methods, you do so at your own risk.

Once information is received, we use appropriate security procedures to safeguard it.

8. Information About Other Individuals

If you provide personal information relating to other individuals when making a reservation, such as family members or travelling companions, you should ensure that they are aware of this Privacy Policy.

Casa Bonavita does not intentionally collect personal data from individuals under the age of 16 without the consent of a parent or legal guardian. If such information is identified, it will be removed.

9. Retention of Personal Data

Personal information will be retained only for as long as necessary to fulfil the purposes described in this policy or to comply with legal obligations.

Where appropriate, data may be deleted or anonymised once it is no longer required.

10. Your Rights

Under applicable data protection laws, you may have certain rights in relation to your personal information.

These may include the right to:

• request access to the personal data we hold about you
• request corrections to inaccurate information
• request deletion of personal data in certain circumstances
• withdraw consent where processing is based on consent
• object to the use of your data for marketing purposes
• object to automated decision making or profiling
• request transfer of your personal data to another service provider

Requests relating to these rights can be made using the contact details below.

11. Contact

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Casa Bonavita

Email: admin@casabonavita.com
Address: 147 Triq San Anton, Attard ATD 1285, Malta

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